Privacy Policy
Last revised on December 2, 2022
2. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services we operate under the FirstMatch brand. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.
Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.
3. Information We Collect
It goes without saying, we can’t help you go on dates without some information about you, such as basic profile details and the types of people you’d like to meet. If you want additional info, we go into more detail below.
Information you give us
You choose to give us certain information when using our services. This includes:
In addition to the information you may provide us directly, we receive information about you from others, including:
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
5. How We Use Information
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.
A. To administer your account and provide our services to you
To process your information as described in this Privacy Policy, we rely on the following legal bases:
Since our goal is to help you make meaningful connection/ dates, the main sharing of members’ information is, of course, with other members. We also share some members’ information in some cases with legal authorities. Read on for more details about how your information is shared with others.
Sharing of information laid out in Section 6 involves cross-border data transfers to the United States of America and other jurisdictions that may have different laws about data processing. When we transfer personal information outside of the EEA, the United Kingdom, Switzerland or other countries which data protection laws have been deemed adequate by the European Commission or other competent governmental body, we use standard contract clauses (standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data) or other appropriate transfer mechanism. We are currently in the process of reviewing transfers to our vendors and associated legal basis further to the recent Court of Justice for the European Union’s ruling on transfers of personal data to the USA.
8. Your Rights
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
9. How Long We Retain Your Information
We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 5) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. After your account is closed, we will delete your personal information immediately.
10. Children's Privacy
Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.
11. Privacy Policy Changes
Because we’re always looking for new and innovative ways to help you build meaningful connections and strive on making sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
12. How to Contact Us
If you have questions about this Privacy Policy, please email us at [email protected]
Last revised on December 2, 2022
2. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services we operate under the FirstMatch brand. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.
Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.
3. Information We Collect
It goes without saying, we can’t help you go on dates without some information about you, such as basic profile details and the types of people you’d like to meet. If you want additional info, we go into more detail below.
Information you give us
You choose to give us certain information when using our services. This includes:
- When you create an account, you provide us with at least your phone number or email address, as well as some basic details necessary for the service to work, such as your name, date of birth, location of residency, parents name, shul name, elementary school name, Highschool name, occupation, parents name, and college.
- When you complete your profile, you can share with us additional information about you, as well as content such as photos. To add certain content, like pictures, you may allow us to access your camera or photo album.
- When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
- When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
- If you contact our customer care team, we collect the information you give us during the interaction.
- If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
- Of course, we also process content you publish, as necessary for the operation of the services.
In addition to the information you may provide us directly, we receive information about you from others, including:
- Members Members may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
- Social Media You may decide to share information with us through your social media account, for instance if you decide to upload onto our services information such as photos from one of your social media accounts (e.g., Instagram).
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
- Usage Information Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other members (e.g., members you connect and interact with).
- Device information We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings), identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
- Other information with your consent If you give us permission, we can collect your precise geolocation (latitude and longitude). The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it. Similarly, if you consent, we may collect photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).
5. How We Use Information
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.
A. To administer your account and provide our services to you
- Create and manage your account
- Provide you with customer support and respond to your requests
- Communicate with you about our services
- Recommend you other members to meet
- Show members’ profiles to one another
- Register you and display your profile on new FirstMatch features and apps
- Administer your account on these new features and apps
- Administer sweepstakes, contests, discounts or other offers
- Perform and measure the effectiveness of advertising campaigns on our services and marketing campaigns promoting FirstMatch off our services
- Communicate with you about products or services that we believe may interest you
- Administer focus groups, market studies and surveys
- Review interactions with customer care teams to improve our quality of service
- Understand how members typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how members react to it)
- Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from members).
- Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members
- Better understand and design countermeasures against violations of our Terms of Use
- Retain data related to violations of our Terms of Use to prevent against recurrences
- Enforce or exercise our rights, for example our Terms of Use
- Communicate to individuals who submit a report, what we’ve done as a result of their submission
- Comply with legal requirements
- Assist law enforcement
To process your information as described in this Privacy Policy, we rely on the following legal bases:
- Provide our service to you: The reason we process your information for purposes A, B and C above is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other members and recommend other members to you.
- Legitimate interests: We process your information for purposes D, E and F above, based on our legitimate interest. For instance, we process information to help keep our members safe and we process data where necessary to enforce our rights, assist law enforcement and enable us to defend ourselves in the event of a legal action.
- Comply with applicable laws and regulations: We process your information for purpose G above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations.
- Consent: If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, you’re consenting to our processing of that information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your precise geolocation or use your information for certain specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance in relation to the collection of our precise geolocation) or by deleting your content (for instance where you entered information in your profile that may be considered “special” or “sensitive”). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
Since our goal is to help you make meaningful connection/ dates, the main sharing of members’ information is, of course, with other members. We also share some members’ information in some cases with legal authorities. Read on for more details about how your information is shared with others.
- With other members
You share information with other members when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.
If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.
If someone submits a report involving you (such as a claim you violated our Terms of Use), We may communicate to the reporter actions, if any, we took as a result of their report. - With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. - For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control. - With law enforcement / when required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person. - To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our members, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
Sharing of information laid out in Section 6 involves cross-border data transfers to the United States of America and other jurisdictions that may have different laws about data processing. When we transfer personal information outside of the EEA, the United Kingdom, Switzerland or other countries which data protection laws have been deemed adequate by the European Commission or other competent governmental body, we use standard contract clauses (standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data) or other appropriate transfer mechanism. We are currently in the process of reviewing transfers to our vendors and associated legal basis further to the recent Court of Justice for the European Union’s ruling on transfers of personal data to the USA.
8. Your Rights
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
- Access / Update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account by emailing us, [email protected]. If you have any question on those tools and settings, please contact our customer care team for help here.
- Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
- Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.
- Account closure. You can close your account by using the corresponding functionality directly on the service.
- Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability, right to know or variations of those terms). You can exercise this right by putting in such a request here.
- Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, object to or restrict its processing, please contact us here.
9. How Long We Retain Your Information
We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 5) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. After your account is closed, we will delete your personal information immediately.
10. Children's Privacy
Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.
11. Privacy Policy Changes
Because we’re always looking for new and innovative ways to help you build meaningful connections and strive on making sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
12. How to Contact Us
If you have questions about this Privacy Policy, please email us at [email protected]